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| - i really agree the comment from SP who comment above. the customer sevice here is really bad. The item can not be return even though you haven't take them leave the store!
And the director AJ is a brash women?That is why so many people considered the service here is terribly!
this is my frist trip in lasvagas, Today,16:40 pm,I finish my shopping and done my payment in pandora Venetian store. That is a gift,so the sale agree to clean the two necklace and two bracelet for me.
They told me 30 minutes would be ok. but when i came back?they told me the necklaces twine?they can not unlock the necklaces. They need more time. So I waited until 17:30. But when I came back,they still can not separate the two necklace.
so i ask the sale may I return them? She told me "no". and i asked when can i leave for dinner?i had to feed baby. but nobody answered me and told me the clearly time. I never heard of that there was no return policy even though I haven't use the necklace at all!
Aj tried showed me the information but she failed.there wasn't any information showed outside to let customers know about the"no return policy"!
See? I wanted to call her boss for complain, she smiled and said"he is off "?with a triumphant grin.
At that time,I have waited for 1hour and half. There was no seat, I kept standing to wait. The two necklaces still haven't be separated. I felt tired and nobody told me when can I take my necklace away,even though no apology.
I think the director must understand how dejected I am at that time! She should try to understand customers' feeling. As a adult, she can't let a sad customer use the words "baby you are the best,and you can do better " just like we talk to the baby? Customers need a solution. And customers have rights to ask question?at that time,people who can control the vioce? A bit urgent, but no bad words.
Why she haven't thought about how to improve the customer service? Keep waiting and no solution would make customer down in spirit.
I love pandora, returning items is not my purpose,but the director said so bad words to me,and I felt nervous. After that I had a bad stomachache. Each piece in pandora stand for happiness or cheerful or any other good mean. But right now,how can I wear them? Once I use them,maybe I would think about that the director shout at me and told me"I would throw you out!"
Really? I guess you have no rights to do that.
To bully and oppress a foreigner who maybe never back here is easy for you, but you bad action would stand for the brand and the city, leave in ours mind.
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