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| - So I signed up, with the excited anticipation that my son and I could enjoy the pool and sign him up for swimming lessons. It's very pricey to join. There is a $25 registration/joining fee, with a monthly membership fee of $74, and the swimming lessons were a seperate charge. I They made me fill out paperwork, but never gave me a copy of it either.
I placed my son in for the month of July for swimming lessons, but they made it so the schedule ran from July12- August 2nd (I think they intentionally run classes over months so it is more difficult to quit, then they can collect another month's fees). Even on the last class of the swimming lesson, the teacher in charge of the class was confused about this scheduling and actually told me and another parent that there was no class that day.. In which we both said, "No, it runs all the way till the first week of August."
I placed my cancellation for membership on the 3rd of August (right after the last day of swimming lessons), because I found SO MANY other affordable public Chandler pools that are 1. Bigger, 2. More affordable 3. And even had qualified lifeguards. (Chandler public pools only charge $1 per person for entrance, NOT $74/month like the Y).
The Y said that it was too late for me to cancel the monthly charge since it was already processing. Bill (the rep at the time) said that "if it goes through, it goes through", in which I said "Well, can you atleast try to stop it?" Very uncaring and apathetic attitude. He said that I had to give them 30 days notice, in which I signed on the contract.. which is my fault.. so I'll just have to wait and see if the fee goes through for the month.
So then I watched my credit card activity, and when it actually did go through, I returned to the facility in hopes to talk them into reversing the fee. I knew that I was in the wrong for not giving the 30 day cancellation notice, but I've never joined and gym, and made a mistake. I thought explaining this to them would help.
I talked to the front desk's manager (lady this time), and she flat out refused to help, her exact words were "Well we have people sign this contract in order to prevent things like this from happening." Even though I apologized several times, admitted I was wrong, and asked for a one-time reversal fee, she still refused to even refund me for the rest of the time I will not be using their services.
You may have won my $74, YMCA, but I will be sharing the extremely poor customer service I have experienced with everyone I know.. maybe this will teach you to learn how to treat customers better.
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