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| - "unethical, deceiving, thieving, and selfish behaviours by the front of house staff"
The food quality and skills of the kitchen are superb, but check your bill.
However. I have dined at Cleaver twice in 2 weeks and both times there have been surprises on the cheque that have lead me to conclude I cannot trust their business practices. The first time, a beer listed at $8 on the menu was charged $9.50 on the bill, and when I mentioned it to the server the bill was not corrected. Second time, I was with a party of 7 people and noticed that a 20% gratuity was included WITHOUT being informed by the server at any point during service, and WITHOUT there being a written statement on the menu. Resulting in members of my party tipping them +40% on their meals.
The result of these unethical, deceiving, thieving, and selfish behaviours by the front of house staff and management to cheat money out of customers with inflated prices and self serving neglect to disclose auto gratuity have left me with no choice but to never dine there again. What I witnessed is the equivalent of robbery, how dare a server and management fail to notify parties of automatic gratuity. Selfish, greedy, and self centred behaviours that rob customers blind and prey on the generosity and trust that are expected of the server customer relationship.
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