I've been a 90 min member with Elements Massage for several years at a different location in the Valley, but recently had to use this site when I moved. My first experience was not the best as the staff was very unprofessional. The receptionists were gossiping, braiding each other's hair, and complaining about having to work while I and another guest sat in the waiting area. My therapist was Hector and he did an excellent job; however I was not seen on time therefore cutting into my minutes.
I gave them another chance and scheduled an appointment a month or so later. Unfortunately my therapist had a family emergency. I received a call in the afternoon the day before my appointment but was at work until 8pm and could not answer. I called first thing the next morning to ensure I could still see the other therapist recommended and was told they have no appointments to accommodate me now, but could get me in for an hour massage in the evening, and that unfortunately they could not reimburse me the difference (90 min versus 60 min) because my account is technically still at the prior location. Unbelievable. I understand emergencies happen, but it is beyond unprofessional to not hold my reservation and let other people schedule for the time I had a confirmed appointment! Then you tell me I can give you a 60min massage appointment at a completely different time than scheduled and oh so sorry you paid for 90 minutes?! WORST Elements location that I have ever been too. WORST customer service I've ever experienced.