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| - We've eaten here many times & have never been disappointed. UNTIL March 20, 2018. First, the hostess seated us at a wet table. She did grab a napkin to dry it off but then, promptly left without waiting for us to sit down, hand us our menus or even tell us anything. Andrew was our waiter. He never offered us the complimentary bread & we had to ask for it. I had requested lemon in my water & had to ask twice more for the lemon. I chose a garden salad, while my husband chose a Caesar Salad: my salad was served but, we had to ask for my husband's.
I ordered my filet medium rare & it was well done. Cedric, the manager that night, did bring me a second steak AND took the cost off of our tab. However, the second filet was RARE, thus undercooked. We have never had such a poor experience here & tend to think of Longhorn as better quality than some other restaurants. Greatly disappointed. Although Cedric tried to make it right, the whole dinner was terrible. I know that employee's will perform up to, or beneath, what management expects & requires. From the hostess to the server to the chef.... perhaps Cedric isn't requiring quality? ? Oh, BTW, when I mentioned that had asked for lemon in my water, the server blamed the bartender.
Very sad, disappointing dinner.
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