Went in to this branch to convert a regular checking account in to a trust. I waited no longer than 15 minutes and was approached by Nataly to inquire why we were in the bank. She was extremely knowledgeable in what we wanted to do and in spite of the paperwork all was accomplished in very reasonable time. Customer service is key at this branch. Even as we first sat down to wait, a manager approached us with bottled water. We have been with this bank/branch for many years and for good reason.