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  • So here's the deal. I bought my phone at Best Buy Mobile in Tampa and have their Black Tie Protection whatever... So when something happens to my phone I have to go through them. I refuse to go the regular Best Buy stores because they (for some unknown reason) have the worst service known to man. I could stand in one for an hour before anyone acknowledges me. That said. This was not as bad as a regular Best Buy. But this is by far the worst Best Buy Mobile I have ever been to. Where do I start? I went over the weekend to send my phone out for repair, but they didn't have a phone they could loan me. According to them there wasn't even a Sprint loaner phone within a 20 mile radius of my house (I'd already driven half that to get to their store). How you can NOT have a phone to loan me in a store that sells phones is beyond me. I pay a monthly fee for that service and they just told me "nope, can't have it." They informed me I was welcome to send off my phone for repair anyway, because everyone can go without a phone for 3 or 4 days (if nothing goes wrong with their shipping/repair/whatever else they do), right? So I left and said I'd come back later. So now it's Tuesday. I called ahead this time to see if they had a loaner phone. They didn't on when I called Monday, but now they did. I get there and I'm patient. Probably too patient but whatever. I just wanted my damn phone fixed. The girl helping me (if you could call it that) seemed way more focused on taking her lunch break as soon as she was done with me. FINALLY she got it together, but the loaner phone was dead. I asked if it had already been activated and was good to go (so I could just take it home and charge it myself instead of waiting) and she said yes. So of course when I get home and charge it, it's not connected to my cell network. So I had to get back in my car and drive 20 minutes back to this store to get her to fix it. They didn't even care that it happened. I didn't even get a FAKE apology, let alone a real one. She took my phone and chatted with her coworker the whole time she was "fixing" the piece of garbage of a loaner they gave me. Ten minutes later she claimed I just needed to update something on the phone (like I would have known that). Honestly, I don't even think she connected it to my network the first time; I think she just made up some fake excuse so she didn't look dumb. LONG STORY SHORT: Every worker I've encountered at this store over 3 trips there has had the IQ of a peanut. They couldn't care less about anyone walking in their doors. If you can go to a different store, I would. Hands down.
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