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| - Let me preface this by saying I made reservations for my hubs bday here before a show in the hotel, and notified the staff we had right at an hour and were in a timeline....as we walked in. I also before the apps and drinks were ordered notified the server of the time constraint and she said we were going to be fine.
Our drink order was taken and within 15 min or so had the apps and sushi we asked for. It ALL went downhill from there. As we ordered apps we also ordered entrees. I timed and it took 45 to 50 mins to get med rare seared tuna and crispy orange chicken. These item normally shouldn't take that long to cook if there are no large parties. I've worked in food and beverage service ,so I know. Not once during this wait did our server walk by, apologize or offer excuses or even offer complementary items while we waited. I don't EVER expect a comp in a place this fancy...but money or not, they wasted my time. Finally after the server came back by I grabbed her attention and demanded the manager.
With five minutes til show there was no way we would be able to scarf down, get the check and make it on time. The birthday dinner, and show were ruined. I ended up telling the mgr how this was a special event and that I had warned the server and hostess of our timeline and even asked if they could serve us in time or if we should come back. He offered a bottle of champagne and dessert. In tears I asked if I could just call him tomorrow if we ever decided to come back. He gave his card and apologized.
We made it to the show in the nick of time. Later the next day I called the mgr and asked if we could just have our same dinner again, to which he agreed. ***** edit, I paid the $150 tab from the night we ate there that night and still left a tip of 15%***although I DO not feel it was deserved, I will never stiff a server. Turns out dinner was lovely, relaxed and delish. We did add the mandarin sizzle fried rice above the original order, but got the complementary bday fortune cookie to make up for the prior night. The Entire tab was comped. I tried asking the mgr to let me at least buy the rice so I could tip the new server but he declined and said he hoped in November we'd visit the Tao in NYC since we told him we were going. Great food all in all but if you have a special event or are on a timeline please tell the mgmt staff to avoid a ruined bday.
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