I just hung up from one of the most disturbing customer service situations I've ever been in. After being kept on hold for what felt like forever -- in 105 degree heat! -- my call was answered by a woman who seemed disinterested in helping me from the second she picked up.
After hurrying me through the phone call and peppering me with questions, she asked for an exact street address (even after asking for the the main cross streets), which I had to look up for her. While still on the phone - she turned away from the receiver and said -- to someone I can only imagine was a coworker -- "I wish these people that called us were prepared."
Well receptionist lady, I wish - that I wasn't left on hold in 105 degree heat. I wish - that my clutch didn't blow out. I wish - that I didn't have to spend 10 minutes on the phone with someone like you. I wish - that you had a little more patience for me to fish out the business card of my shop just like I had while I was waiting for you just to take me off hold. I wish - that I don't have to use your services... oh wait that wish came true. Before I called Tow 4 Less I called 4 other tow companies who actually respected my time and had reasonable rates.
My suggestion is to shop around, there are other tow companies out there.