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| - Food Quality & Price: The quality of the pho is good and dishes are fairly priced. An added bonus is that the bowl they serve the noodles in are heat resistant so you will not burn yourself when you touch it.
Recommended Tried and True Dishes:
- Pho (any kind)
- Pho with added Thai Spicy
- Curry Beef/Chicken on Rice
- Lemongrass Chicken/Pork on Rice
Facility: A typical pho place. It's not great, washroom are usable by a margin. There is a television playing shows in Chinese. In the winter, despite there being a double door entrance, there is a gaping area at the top where the cold can get in. I'm assuming this is for ventilation? But it's not good if you have to sit by the door in the cold winter months.
Service: This was a great place to go when you're on the run or if you live near by. However, having lived in the area for many years, I have visited many, many times and I must say that the experience has been a steady decline. [[Old Experience: At the beginning, there was a woman (late 30s) who worked there and always looked grumpy, however, she was efficient and attentive. At a recent visit, our young waitress in a ponytail and glasses (kind of chubby) looked at me when I waved for her attention and then walked away. As my mother tried to get her attention, said girl stopped, looked, then waved my mother off saying "Later." Other waitresses came to pick up her slack! I was not only appalled by the lack of professionalism but that she was serving tables that arrived after we did! She lacked priorities, manners and common sense. If this girl cannot be trained, she needs to be fired.]]
New Experience: Both these staff members no longer work there. Instead, there are two young girls (Shirley with the industrial piercing and Maria with the glasses). Both girls are daughters of the owners and they work hard. They're very obviously invested into the business and care about customer service. Both girls are efficient and attentive. They are bilingual (speak both Chinese and English) and are always scanning the room to see if anyone needs anything (often picking up the slack of the other wait staff).
Overall: [[Old Experience: Already scoring an average mark across the board as a passable place to eat, it is because of the declining quality of the service and experience that our family has decided to take our repeat dining elsewhere. Generally, if you're starving for cheap pho, it's not a bad place to go. But be prepared for disappointing service, if you want mint, lemon or hot peppers, you'll have to ask or they won't even bring it.]]
Second Edit: After hearing from neighbours that the service quality had picked up slightly, my family and I decided to give Kim Dinh another chance. We went on a weekday evening for dinner. Sure enough, our waitress was courteous, respectful and efficient. It really did seem like she was the only one working the floor. Depending on future visit(s) I may or may not revise my rating of this establishment. Right now it's sitting at a 2.5/5.
Final Edit: After returning many times, I'm convinced that the girls do read their Yelp reviews. Service has drastically improved (no matter time of day or day of the week). I am very pleased to see that they've raised their own expectations and this is clearly reflected in the number of patrons. Most nights, Kim Dinh is packed and full with decent turn over time. I will now be revising my rating for Kim Dinh from 2 stars to 4 stars. We are repeat customers because we live so close and are very glad that they have improved since their opening.
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