First of all, your drive through was at a complete stand still. Gave my order at 0614hrs did not get out of the drive through until 0634. This was horrible. Then to make matters worse, my order for NO ICE in my drink was wrong (and had ice.) When I made the drive through girl aware of the ice, she argued with me that the "order did not say ice..." Ah exactly, NO ICE. Instead of getting my drink corrected and given back to me, she made us wait 3 additional minutes (for nothing), and shoved the corrected drink into my hand. I thought that the drink would smash and fall. Seriously, how long does it take to dump the drink and refill with NO ICE?
What a total lack of customer service, and very rude. You should train your people that have contact with the public a little better! Won't be back.