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About: http://data.yelp.com/Review/id/soqgvuSbiW8d8MDia5FSTQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-03-30 00:00:00 (xsd:dateTime)
itemReviewed	Bellhops
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Update: Although my initial experience was pretty terrible all around, I am very impressed with the effort made to rectify the situation. I can tell that my situation is not the normal outcome. Unfortunately, things happen. Hopefully my experience will help them to develop a better contingency plan for future customers. The two gentlemen assigned to my move (after the first two decided not to show), were well mannered and very helpful. They asked the right questions and possessed a great work ethic. Basically, I think that my negative experience was a reflection of the 2 employees originally assigned to me, not the company overall. Even still, in their efforts to rectify the situation, it was clear that everyone from management to the movers accepted ownership of the problem and truly wanted to make it better. ------- The only reason I'm giving 1 star is that I cannot give 0. After scheduling 2 movers with Bellhop, I recieved 3 or 4 emails confirming my move. I even received photos of the movers that I was to expect. After all that song and dance, no one showed up and no one called. I called customer service. After a long hold, I was told to expect a call from the "captain" that would be handling my move. 30 minutes later, no phone call and no movers. I called again and was told the same thing. I asked him to call the movers and then call me back himself. 20ish minutes later, Joe from customer service called me back to inform me that he couldn't get a hold of my intended movers. He said that he wasn't sure what to do because "this never happens." I was told that if I found someone else to do it, I would be reimbursed. So, on a late Sunday afternoon, I had the pleasure of calling local movers to see who could come out, all while sitting amongst boxes and tending to my 4 month old. After no one could come out, my husband and I gave up and started moving things ourselves. I spent hours alternating between loading/unloading a truck and nursing my baby. Also, because no one showed up, we had to extend our truck rental and pay for an additional day. Worst experience of my life.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Cameron

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