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  • Came in today with my seven person family. I love Bahama Bucks and was excited to bring in my visiting East Coast family. I go often to the Chandler location and think Jeff Shaw is a great business owner. In my order of seven, my young daughter's order got mixed up and it ended up being blue raspberry and red raspberry instead of sour blue raspberry and sour red raspberry. No big deal and I have been working on my daughter's confidence anyway so I sent her up to just explain the mix up and get the correct order. The employee said that she didn't say sour and he would not fix it unless she paid. She came back to the table nervous and said they wouldn't fix it. I went up and asked if they could help. They said I could buy a fixed cup at 1/2 the price and I asked to speak to the manager, Ryan Cooper. He reiterated the 1/2 price offer. I told him my daughter had said sour and he said that his employer said she didn't and he believes him. I walked back to the table and let my daughter it wasn't going to work out. I am not sure why I had the incident I had today because I think the guarantee of losing my business is way more costly than the one small cup. So disappointing and embarrassing to the family with me.
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