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  • We have been here three times in the short time it's been open, all for the same medical issue. The first time we were quite impressed and were treated well by the staff. We even got a follow-up call from Katie there indicating what to do if the issue wasn't resolved by the round of antibiotics they had recommended. We did need to go back in and she was not there. Instead, we were greeted by an unfriendly and uncooperative front desk staff who told us we had to pay our $25 copay all over again and go through another test when we were told that would not be the case on the phone. We went ahead and made an appointment for later in the day and arrived at our appointment time only to find that they don't honor appointment times and we were in line with everyone else. Bottom line is this organization does not honor what they say they will do, opting instead to repeatedly make you jump through unnecessary hoops when you are in need of their help. The back office medical workers are fine, but they are overshadowed by the inexperienced, untrained and inhospitable front desk staff who make it their role to make your unfortunate need to go to an urgent care facility even more unfortunate. We will not be returning.
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