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| - Delicious Cupcakes. Horrible customer Service. If you are planning on purchasing one or two cupcakes in their store, then this is the place. If you are planning on ordering cupcakes for a special event, then save your aggravation & order somewhere else. I placed an order on their website. No confirmation was sent. I went into the store two days before the event to verify they received my order. The employee found the paperwork, & recited the order to me. She missed the dozen "sugar free" cupcakes on the order. This was an easy mistake. The way the order is printed from their on-line order form is broken down in a way that the sugar free catagory is no where near the other flavors you select. The day of this special event when I went to retrieve my cupcakes my order was ready and waiting in a paper bag. I decided to purchae an extra 6 cupcakes and asked for the container to be placed in the bag along with the other 36 cupakes. When I got to my car I decided to check & see if I could determine which dozen of the now 42 cupcakes were the sugar free, since these were for diabetic guests. I could not see a difference, so I went back inside the store with the bag. When I asked the staff to determine for me the sugar free cupcakes, they took my bag behind a door to the baking area. A few minutes later, the baker came out & was very dismissive. He said I did not order sugar-free cupcakes. I asked him to retrieve the order. He went behind the door & when he returned, instead of apologizing for the same oversight a few days previously by the other employee, he said "I only have 8 sugar free cupcakes & I still have to make up the frosting, it's going to take 10 min. I had no other options. I agreed & he left behind the door again. While I waited I noticed three sugar free cupcakes in the display. I asked the staff if these three were included in the 8 cupcakes he had & should I pick out 4 other cupcakes to make up the 12 I was charged for. They left behind the door to ask the baker. He came out again, very irritated & said "you have on your order for choclate sugar free cupcakes, 2 of the 3 cupcakes in the display are vanilla sugar free cupcakes." I told him at this point I would take whatever sugar-free cupcakes he had. He left again. So again I asked the staff if I needed to pick out any other cupcakes to complete the order or did the baker now have enough sugar free cupcakes to complete the order I paid for. They left, and returned to let me konw the baker had enough sugar-free cupcakes, just waiting on the frosting. The paper sacked order of cupcakes was brought out to me. I left the store. When I got to the event and started to take the containers out of the paper bag I noticed the container I just bought in the store was not in the bag. I was so disappointed & frustrated with the lack of customer service & quality control of this establishment I decided to go to their website & under "customer service" asked for someone to call me to go over the above complaints. It's been almost two weeks since this request and no one has called. Seems to me, the dismissive attitude of the staff is trickled down from the management. The money I spent on cupcakes (some I didn't even get) I could have purchased a very nice custom cake from either Layers Bakery or Freeds Bakery that are in the same neighborhood.
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