It's one of the most popular chains in the United States so I think it's fair to say we have all been to a Panera. This one is very unique a definite standout.
They are very slow, the staff does not seemed trained. I ordered a bagel toasted with butter. There was no one else in line yet I was asked to repeat my order 4 times. The cashier had to re enter my order twice and than asked what kind of smoothie I was having again?
I don't have very high standards for service at Panera but wow they were really off their game. It took about 5-7 minutes for them to toast a bagel, they than put it in a to go bag even though I was dining in.
My girlfriend ordered a turkey sandwich plain with just lettuce and turkey. They served her a sandwich with just lettuce. Literally the sandwich was two pieces of bread and lettuce. They did correct the issue but what is going on here, cooperate should really invest in taking the time to train their employees.