I am very skeptical about this credit union but the saving grace was Josie. She was friendly and happy to help. We talked about a few things that were a little too personal, but she was comfortable to talk with. Plus it was easy for others to hear our conversation in here.
1/17/17 I was called by a friendly person named Vicki who helped me to understand the conversation which was between an associate and a member. Apparently he was hard of hearing and the associate was raising her voice in a way to be clear to him. I will admit that leaving a big bank is scary and I was not without apprehension in stepping foot in a credit union. Perhaps I heard a tone which was biased due to my mood. Vicki also helped me understand that there is a good amount of security on the accounts (I believe up to 250,000 insured). I like being local, I like the way they called me. I am still skeptical, but I am committed to giving them a chance.
I will leave my previous review as a reference to this updated review.
There was a teller 2 cubicles down that was totally evil. She literally was yelling at an older gentleman who was asking for help. I told Josie when she came to get me "please don't talk to me like that". Also when I called to see why my online application was denied, I was told to go to a location with bank tellers. As it turned out, I didn't actually have to go out of my way to go to a location with tellers:/. Not every location has telling to save money. The app has a bug that rejects you but it actually didn't reject you:/ . My address appeared as a weekly rental in their database. Also in the app, you can not view your account number. Ugh.
Seriously a lot of bugs. I want to leave the big banks but not into the dumpster. I hope these things are fixed.