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| - Our appetizer never showed. Ordered a burger with fries and everything was cold. Girlfriend ordered a drink before dinner. We've finished eating and we're still waiting for it.
"Oh, we're busy tonight."
EDIT: I was angry and wrote the above at the restaurant during the 30 or so minutes it took to get that last drink and our bill. I haven't really cooled down after almost a month, so I feel I should add more detail.
When we sat down, we had enough time to decide on an appetizer and our meals before the waitress showed up at all, so we ordered everything all up front. I suppose this was a mistake. I ordered a beer, which was not as cold as I'd like a beer to be, and given how long it took to get it, I already didn't trust that I'd get another for when my meal arrived, so I rationed it. Our appetizer never came out. We ordered the artichoke dip. I know this is probably just sitting in a pot ready be scooped and served with chips from a bag, so it's completely unacceptable that it never showed.
When questioned about it as our meal arrived, our waitress insisted it wasn't her fault that it didn't come. The meal arrived 40 minutes after we'd ordered, and that was the second time we saw our server. My girlfriend ordered a drink that would show up another 30-35 minutes later with the intention of having it with her dinner. My beer was now warm. My meal was cold, and had obviously been sitting out for some time. My girlfriend's pasta was burnt. I don't know what we could have done for her meal, but mine could have been heated up. I ate slowly, because at this point I was terribly hungry, but still had hope our waitress would drop by after a few minutes to see how our meal was. That didn't happen.
Our plates were cleared, and later, our server checked on us for a third time, missing drink in tow. Again, she told us it wasn't her fault. We asked for our bill, and after about 20 minutes, it came.
How could it be our server's fault that she didn't care about us enough to show her face after we got our meal? How could it be her fault that she didn't check that we got our appetizer? Or that our meals were prepared poorly?
The credit card machine suggested we tip 25% for this experience. I wanted to smash the thing on the floor. I felt like I was being mugged. What was supposed to be a nice night out with my girlfriend was ruined, and I was in a pissy mood for the rest of the night.
We sent a complaint to the restaurant and they invited us back for a free dinner. We were assigned their "best server", said the manager, and we received great service and mediocre food, but this was in a controlled situation on a Thursday. It's hard to recommend this place though because you could get stuck with that same apathetic service we got the first time.
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