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  • Really sad to update my review of Nailing. I was here quite a bit last year, telling my friends about their special and was surprised to see a few negative Yelp reviews but would have to agree that a few things have changed/gone downhill since then. When I arrived I was greeted by the Manager/Owner Rita who I still think is wonderful and really meticulous when it comes to doing nails. It was too bad I didn't have her for this appointment! We arrived a little early and didn't have to wait too long for the technicians to come and start on us. One thing I noticed was that everyone was in a rush because it was super busy! I just felt anxious with the ladies working on my friend and my nails, because they seemed a bit rushed. I would have to comment that my nail tech seemed rushed, but she still did a good job. I felt bad for the others because since there is no one at the front desk, one of the girls is constantly leaving her station while working on a customer to greet new customers. If I was the customer, I don't think I would be impressed. I think they really overbooked appointments today, especially for Friday leading up to New Years. I was treating my girlfriend to a shellac mani and regular pedi for her Birthday. I felt so bad because it seemed like she didnt have a good experience. Her nail tech tossed the shellac wheel colours on her lap while she had the clips on. I think they could have just brought it over and placed it on her lap instead of tossing it. She was taken aback. Also the colour she wanted wasn't there either so the one they recommended, she didn't really like but it was too late to change it. Also, we overheard another customer saying she was promised something when she made an appointment on the phone, but the nail tech said she couldn't do it so she was really disappointed after waiting 20 mins. Nailing has potential to be great, but they need to keep up with their volume of customers, stop overbooking appointments and work on their customer service. I hate that my friend's birthday treat fell short of the high expectations I gave her on this place.
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