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| - Take your business elsewhere. My boyfriend purchased a lovely pair of pearl earrings as an anniversary present. The backings were loose and after a few days, I had noticed one earring had fallen out of me ear. I called Ben Gioielli and spoke to Tiffany, the saleswoman who had sold my boyfriend the earrings. She had me send back the earring so that they could find a matching pair. Then, radio silence for 3 months. The only communication I had was when I called twice to follow up on the status of the search. I finally insisted on speaking with the manager, Joanne, and magically the earrings were being shipped out the next day, with the promise that the backs were much stronger. After wearing them for 20 MINUTES, I reached up to my ear and found one of the earrings dangling precariously out of my earlobe, the back missing. I left another message with the store and requested a call back from Joanne. Four days later, she leaves me a very condescending message about how she finds it very interesting that the earrings are continuing to fall out given that she checked the backs herself and had another coworker do so as well. She then proceeded to give me a little "How to Wear Earrings 101", reminding me to make sure that the backings were pushed all the way up to my ear and to be careful when pulling things over my head. Thanks. She did say that she's sending along an extra pair of backings, but I have zero faith in their product. I will be taking this to my jeweler at home who knows what he's doing. Piss poor customer service and a jeweler who is apparently baffled at how to make earrings that stay in your ear. There are plenty of high-end jewelry stores elsewhere that create beautiful pieces that won't fall off your body due to shoddy workmanship. If you consider buying something from Ben Gioielli, try Claire's first. You'll get the same quality for a fraction of the cost.
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