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  • My husband and I really like the food here but the service is always atrocious. After the first bad experience in the restaurant we started ordering to go. We decided to give the restaurant a try again tonight and I'm actually angry upon leaving. -We were seated and waited over 15 mins to be acknowledged. We placed our order. I got the chicken chili to start and the Jasmine beef shawarma. -We waited for a half hour, watched people sat after us get their drinks and entrees, no sign of her. -She brought everything including my chili out at once and disappeared again. -She brought me the wrong order - a beef shawarma roll but she never came back so I ate my chili in hopes I'd see her again by the time I was done with my chili. -I ate my chili, my husband finished his entree. We never saw her. No refills, nada. -She asked if we wanted the check and we explained that I was given the wrong dish. It was uneaten. She seemed confused.... Said she'd talk to the manager. -She came back and said the manager told her they'd have to charge me half of the Jasmine beef shawarma price. She actually thought this was acceptable. -So instead of having the $14 beef shawarma I didn't receive get taken off the bill, they charged me $7. The roll I was given incorrectly and DIDN'T eat only cost $6.25! -I was charged $7 for something I didn't eat or receive. I was charged for having a bad experience by the manager. I will not be back, not even for take out. Worst customer experience I've ever had.
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