My husband and I really like the food here but the service is always atrocious. After the first bad experience in the restaurant we started ordering to go. We decided to give the restaurant a try again tonight and I'm actually angry upon leaving.
-We were seated and waited over 15 mins to be acknowledged. We placed our order. I got the chicken chili to start and the Jasmine beef shawarma.
-We waited for a half hour, watched people sat after us get their drinks and entrees, no sign of her.
-She brought everything including my chili out at once and disappeared again.
-She brought me the wrong order - a beef shawarma roll but she never came back so I ate my chili in hopes I'd see her again by the time I was done with my chili.
-I ate my chili, my husband finished his entree. We never saw her. No refills, nada.
-She asked if we wanted the check and we explained that I was given the wrong dish. It was uneaten. She seemed confused.... Said she'd talk to the manager.
-She came back and said the manager told her they'd have to charge me half of the Jasmine beef shawarma price. She actually thought this was acceptable.
-So instead of having the $14 beef shawarma I didn't receive get taken off the bill, they charged me $7. The roll I was given incorrectly and DIDN'T eat only cost $6.25!
-I was charged $7 for something I didn't eat or receive. I was charged for having a bad experience by the manager.
I will not be back, not even for take out.
Worst customer experience I've ever had.