These people sent to me through my AHS warranty. They do not care for their clients. My ac needed repair. They came out, found the problem, then ignored me completely. I had to do the calls, and they still did not care. I think the repair main seemed very knowledgable. It is the staff on the phone. The first day, she was busy! training someone. I am sure that did not come out well, since she was so lame. Use someone else. I am reporting on Angie's list as well