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| - We had our pool resurfaced with pebblescape, replaced the tile, tested the plumbing, replaced infloor heads, installed salt system, etc. The beginning of the renovation went well before they had all of our money, and afterwards I had to call to get them to come back and show me how to use the system, and also a reminder to set up the saltwater system. Then they sent Josh out to install a new leveller, and we ended up with a flood in the corner, which my husband dug up. Guess where the water was coming from, yes the bottom pipe by the leveller. After quite a few phone calls, and them not even coming to see the problem, they sent their plumber, who just looked and walked away. I told the owner that, and he said he is a great plumber, been in the business for 17 years, like a dr. that can just look at a patient and diagnose. Really, is all I can say! Unbelievable. Long story short, the owner supposedly talked to his friend, who is the engineer behind the part and said it was impossible that it cracked the line. (note his friend) I called the company that manufactures the part - A & A, (who were very kind and helpful) who told me that they could not guarantee that it wouldn't crack a pipe. Without even coming out to look at the problem, they were denying responsibility. Then the owner of the company said his family member, I believe he said his name is Andy Garcia a lawyer could settle this! I would never ever ever deal with this company. Really sad, the sales person Joe was fantastic. Considering the fix on this would be maybe $100, hard to believe they wouldn't just come and fix it. After doing a massive renovation inside and outside of our house, I'd have to say this was by far our worst experience.
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