This is a high-end clinic with good facilities including the ability to do laser surgery. They do tend to recommend more than bare-bones care, including full blood work before procedures such as spaying. This is reflected in their prices, which are definitely on the high side.
All the vets and staff I've dealt with have been very nice, and the care my cats have gotten has been excellent. The waiting area is large, and there are separate areas for dogs and cats, which is nice. You're offered a coffee when you arrive. I've never had trouble getting an appointment at a time convenient for me. My cats are young and healthy and I've only been going to this vet for a year, so I don't have a lot of experience with them, but I'm happy with them so far and would recommend them - especially if you have pet insurance that helps cover the fees. They submit the claims directly to the insurance company for you, which is a nice touch.