We have used Applewood for years for our 3 dogs and 2 cats and will never use them again after our last visit. We paid for the extra daily pet and play for each dog during their stay and our youngest dog (12 months old) was left unsupervised and swallowed a rope toy and a stuffed animal toy. We picked him up from the kennel and immediately when to the vet because he could not stop vomiting. We spent $500 in vet care before the day was done and thankfully he passed the toys. I had several calls with Bobby, the manager, and emailed him the vet bills (per his request) and NEVER heard from him again. My husband and I have both contacted him since and never heard back. We expected some acknowledgment of the issue since we've been loyal customers for years. Ultimately, we're just relieved our dog is okay, but are thoroughly disappointed with the quality of care and complete disregard for customer service. Awful place and unsafe.