August 22nd 2015 Saturday
This store is right by my house & always stocked. However there is a lack of associates on the floor to help customers.
I was in their a month ago & was highly irritated that I walked out & no one seemed to care I was going to buy $80 worth of items.
I walked in, couldn't find what I was looking for & went to cashier to ask if anyone was on floor. She said they were short that day & someone would be with me. I waited 10 min & watched the girls in the salon stand around & socialize with each other. I went back to the front of the store & found the one clerk on floor. She was helping someone with makeup/makeover. I asked if she was the only one that could help me. She said "sorry about that" meanwhile no one is in line to check out & the associate in the front of store didn't offer to help me either. I said "well I'm leaving & she said sorry" I said "I'm sure you are." I normally never write reviews but since I've been going to this Ulta for years & felt really under-appreciated I wanted to share.
I came home & asked my roommate she said she hates that store & gets better customer service at San Tan or Chandler location. Just sad that the younger generation doesn't care about great customer service & going above & behind.
Thursday September 10th...Victoria at the Chandler location restored my faith in great customer service & that store got my business.