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  • To celebrate our 25th wedding anniversary we chose the Palm. In the past the dinners have been exceptional but not this time:It was a quiet night and we chose to be seated near the back where only one other table was occupied. The waiter arrived took our drink and food order and disappeared. But only disappeared from our table since he was more interested in the 10 top near by. Our food was delivered by the back waiter and the head waiter never came back to check to see if we were happy with our meal. If he had, we could have told him that my husband's MedWell bone in ribeye was under cooked on one side and over cooked on the other end. I could have shared with him that the 6 lb lobster I ordered was still RAW in two areas. We tried to get his attention to no avail. Since my husband knows I hate to make a scene and since it was our anniversary he didn't want to spoil it any further. We did see the waiter for the second time when he dropped the bill at our table. We put the $450 cash in the folder and proceeded to leave. His tip was the balance from $432...more than he deserved. But he had the nerve to say, "That's what you are leaving me old man?" My husband who works in the industry said he should think about his service. We are excellent tippers 25- 40% and the could confirm that with Brian or Carlos. This waiter ruined our 25th wedding anniversary dinner, embarrassed my husband, and my son was furious. As we exited my son asked us to step out as we spoke with McKenzie. He heard, " I'm sorry." When we returned home my husband called the restaurant and spoke at length with McKenzie. McKenzie took down the information and promised us the F&B manager would call us the next day. Guess what that call should have been received on April 16 and on April 29, 2014 and no phone call. I can't tell you how disappointed we are. We will only have one 25th wedding anniversary dinner and it was ruined by your staff and management. I can't imagine why your management staff did not address the situation.I then wrote a detailed email to the corporate office and no response to date on June 10. I called them and they said they never receive it even though I confirmed the email address. I guess Palm Las Vegas has learned its lack of customer service from corporate. While I'm sure there is nothing you can do at this late date, I wanted you to know of the failings of this restaurant . Certainly not the quality of service I would expect from The Palm.
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