Keep in mind, it's still Jiffy Lube, they will let you know about a bunch of other stuff they want to do for your car. But this one last time I was in had a GREAT manager who gave excellent customer service and was clearly there to help turn the place around. But there was no pressure for the extras, fast and friendly, and was a little lenient when the coupon I had did quite ring up as it should. I'm luke-warm on Jiffy Lube overall, it's just the convenience factor I go for, but this one actually had some great service so I hope they keep that manager there and this is a permanent change.