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| - Let me try to shed light to the mix reviews. We have come to this place multiple times but today would be our last. This will be a long review, so please share me your 5 minutes, so I can save you some pain, discomfort, disgust and money.
Okay, I was gonna make a open letter to the owner but I couldn't find a email or a link to message her/him anywhere. As I said we have experienced the place multiple times. So I wanted to give them chances to improve, but today was the last chance.
We went in, and right away I felt something was off. First, the AC is either off or they are cutting the use of it. It was hotter inside, since the moment we walked in, it felt like the car's AC was colder than what they have in there. They don't have ceiling fans, so the air on the massage rooms are really trapped. I was sweating while waiting for the ladies to come do their massages to us. Yes, I was sweating too when my foot was being massage. Second, we often get the 30 minutes body 30 minute feet. Let me be clear, we have been to other places around arizona proper, but since the good one's are so far away, we always give the one near us chances to be the place for relaxation, and this one is really near us. Speaking of relaxation the second problem we had today is ambiance, totally lacking. With multiple experience from other cities and here in the valley. I presume that all the reflexology places do play something that's soothing. This place doesnt. I heard every door opened, every bell that was made when someone walked in, every moan, grunt and sigh that other customers are having while their having their massage, and even the talking of the staff takes away from the experience. The lights are way too bright too. I don't think any of this creates a relaxing environment for anyone. I mean come on, I can hear the sounds of neighboring business!
Please keep reading, it gets really interesting soon.
Next on the line of the problem at hand, Understaffing. We were greeted by a lady at the desk, then that lady started massaging me, but no one was massaging my girlfriend. After 10 minutes of massage on my head, she jump to my girlfriend side and started massaging her head. That is very unusual, believe me; if you go as a couple they massage you at the same time. For 15 minutes this happened and finally when the other group in the other room finished with their massages, a lady from that group came and started massaging the gf individually. I don't believe that the lady who greeted us should have started without another staff, more over we booked this in advanced. There should have been 2 people waiting for us to come in. And we came on time. It's not like we just walked in.
I hope your still reading because we are not even half way. So go ahead and take a sip of tea or cola. Here comes the worst part.
4th problem which is related to them being under staff. Remember the 2nd lady who came and helped the first lady? Well she acted as a secretary the whole time. For the entire 1 hour massage she stood up to greet new incoming customers, ushered them to their rooms, answered phones, and even entertained a customer who came by to inquire about the establishment. While All of this is happening, my Gf is left laying and our time being wasted, this is on top of the time wasted by having only 1 staff massaging us instead of 2. Yet everything pales to this one and Probably the most DISGUSTING part of our massage today is that the lady would walk out and walk in without even using a alcohol gel, or going to the restroom to wash her hand. All straight from the phone handle to my Gf skin.
We are no way near being rude. I wanted to walk out but this was my GF treat for me to relax for the weekend. I tried my best to enjoy the massage. To atleast get the best out of it. We paid full price and even gave them a tip. It was probably not a good idea to give them a tip, but in the end of the day people have to pay bills. And again, I didn't want to drop this review without trying to contact the owner to give them a chance to address the problems since alot of my friends do still go there. But even them confirmed the declining service. I don't want to get anyone in trouble that's why there was no names here. I believe the place has some good people, but for now it's just not the place for us.
I wish your still reading. This will be the last paragraph. And thank you for reading. Maybe this will help someone decide if they want to try or not, or maybe gives the owner a chance to improve the business.
P.S I don't think the owner read or cares about reviews. But I know yelpers do =)
Update: 24 hours later- both me and my Gf has back sores, not relaxing at all. It's painful to bend to stretch. Wish this will go away before I go to work tomorrow.
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