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  • Make sure you fully back up before you go. I have just lost years of pictures and work files during a simple transfer from an imac to a macbook pro. Very helpful when you are buying, but after what a nightmare. After I bought I had to make and appointment to have my files transferred, still waited a short while, had to come back to pick up my computers. Noticed that they only transfered part of my pictures, plus some weird looking icons were now at the end of the pictures they did transfer on the new mac. Boxes were popping up also I had never seen before. All the right files were still on my imac, they just hadn't transferred right. Was told I would have to leave it again (mind you this is my work computer), but that they would fix it and it would be no problem. Since I could not get back to the store I had my son pick it up for me. When I got home tonight and hooked it up, now I have half of my picture files gone from both computers. This is probably over 2 years worth of photos and work gone. There is a lot more all of the sudden going wrong, but bottom line is I took in a good computer to have files transfered to a brand new very expensive MacBookPro, only to find that my imac is all messed up. This place is so crazy busy that I think they probably don't have enough qualified people doing work on things. This should have been a very simple process. I could have done it, but I was busy and thought it would save me some time. I don't have the time to waste running back and forth, plus the imac is too big and heavy for me to carry, I have to get someone to come with me to help. Shame on me for not having a back-up, hard lesson to learn, but don't ever trust anything important to Apple. Just a number at that store, and I wouldn't call the people transferring files 'Genius'
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