I give it a solid three. Maybe even 3.5. Did not experience any of the negatives stated previously. Sure it is a chain and in a mall, but food and service was good,
I had Chicken Parmesan. The mix of Alfredo and Marinara made it unique as well as yummy. Portion size was large. I was stuff after.
Nothing fancy or special and much more deserving than the current rating. Don't be scared of here. A respectable place to eat.