I have couple rental units. One tenant mentioned that the water heater pilot went out. Call the gas company. They say the unit needs a new lighting device. Called Freddie Plumbing. Since the unit was only 2 years old, the staff suggested changing the lighter. He also mentioned that the unit was not installed correctly, and corrected the improper install for additional charges. I was not on site. I tried to pay with my credit card, he said his credit card machine was down. End up depositing a check at his bank. I ask him for receipt, he said he'll mail it. Never mail the receipt. And I thought problem solve. I even give him a good review on Yelp. Wrong.
Three months later, a new tenant move in. The gas company guy came out and tried to light the water heater. No go. Surprisingly, the gas guy put a do not use red tag on the unit stating that the install was done incorrectly and unsafe to use. Upon closer examination, the old lighting device is gone. Face cover is gone too. The Freddie's staff just strip everything. The only way to light the unit now is to do it the old fashion way using a long match.
I though no problem, call Freddy Plumbing. After all he had 28 reviews and many positive remarks. Wrong. I have the new tenant try to arrange Freddie's Plumbing to address the issue. They say they never service the house. WTF. I have a copy of the cancel check. B.S. I tried to call Freddie Plumbing, myself. No one is there to pick up the phone. I don't know what's going on, but I am very disappointed. I though I had a good plumber for the Norther Phoenix area.
End up going with Proskill in Anthem. He is going to replace the unit for $600 installed. I should have done this in the first place.