This place is one of the most problematic DDs I've been to. Service always very slow and drinks always come out different than what I order. You would think management would be smart enough to put the right amount of employees begin the counter to give the business a smith flow. The other day I waited 10 mins after I ordered for my drink. Come to find out they 'forgot' to make my drink. Today, after I waited for a good while as an indecisive couple couldn't figure out which dozen doughnuts. I ordered an iced coffee with a turbo shot and one pump of cream. Well, the order came out looking like a glass of milk. I talked to the barista and no one could give me a straight answer as to how many shots of cream were in this drink. I'm not sure who has time these days to wait 10-15 mins for a drink in the morning on their way to work. There are two cash registers, utilize them. I've given this DD too many chances and this was the last one. I will bring my business elsewhere.