We had to sign for our truck before actually seeing it and drove it off the lot but unbeknownst to us we recieved the wrong truck (right size, wrong truck number). When we dropped the truck off the attendant at the drop off location noticed the problem and did an awesome job straightening out the problem that could have been easily avoided in the first place. The main issue here though is that no one at the dealer seemed to know how to find the milage on the truck we recieved. When the attendant at the drop off location called the W. Washington location they estimated the mileage of our trip 130 miles over the distance we actually travelled which would have led to a heafty fee. Thank goodness for modern technology because we were able to point out this error. I can't help but have a sneaking suspicion that they were hoping we would just give up and pay. All in all it was a needless inconvenience and a sad attempt at price gouging. I would recommend any other truck rental service over this disorganized, apathetic operation.