Very disappointed. I purchased a $150 gift card for my mom for mothers day. I was told when I bought the gift card that it was enough to cover a facial & back massage, as well as a generous tip. She booked her facial first. & although she did say her facial was lovely, the receptionists would not allow her to book an appt for a back massage without first becoming a member although she had money on her gift card remaining. You shouldn't make people who receive gift cards become members in order to use their gifts. You should give them excellent service in hopes that they will willingly become a member for loving the service & having a desire for more. Instead of becoming a member, she had to use the rest of the money on her gift card on extremely overpriced beauty products Sold on store. Very disappointed in massage envy's policy. Make sure you read the fine print & ask questions. & be careful about becoming a member as you cannot cancel without being penalized.