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  • Overall I had a very horrible experience and will not be using Thrifty in the future. After taking a shuttle from Vegas airport to the offsite rental hub at 11pm, my family (including small child) was greeted with a very long line. Only 2 employees were working the counter. In addition to the long line, others were escorted to the front. I assume they were rewards members. After standing on line for 1-2 hours, an employee notified the line that only a handful of vehicles were left. This employee was very confrontational with multiple customers. Luckily I was close to the front and was able to get one of the last available. When the employee said I could take any of the cars remaining, they were ultra compact. I reserved a compact, but this was smaller than I expected (Mazda 2). At about 1:30am and after 2 hours of waiting I was glad to be on my way to the hotel. Unfortunately, after getting to the gate, I was notified, that this car was not from Thrifty and I had to go back and grab another. The 2nd car was ok, had a faulty gas cap release, but ok to drive. When I called customer service to explain my ordeal, she was unfriendly and not helpful. I guess you get what you pay for.
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