We used to love Copper Star. The owner Bill is fantastic and we wish him all the best. Unfortunately for the last six months almost every one of our orders came out wrong. Either something is missing from the order, wrong bagel or wrong sandwich, iced instead of hot, etc. The food is very good and when the coffee is what we ordered, excellent. At this point we have to try a new coffee shop. We have tried for months with Copper Star but now we feel like the staff is on pins and needles with us because of the past mistakes. This is uncomfortable and quite frankly there are too many options in Phoenix to be dissatisfied. Maybe someday we will go back but not for a while.