TERRIBLE, TERRIBLE business practice.
My wife went for a reading a few weeks ago and I was left in the store to browse. I found a singing bowl I liked and mentioned it on the way home. She bought me one for Christmas but it wasn't the one I wanted. We went back and were told no returns. We explained that we did not want a refund, in fact I wanted a more expensive bowl that meant I would be spending more money in the store. Janet said absolutely not and their policy is set in stone. I am still baffled at her refusal to make me happy while spending more money. The only word I can come up with is STUPID.
We will never return to that store. I am quite unhappy and stuck with an expensive salad bowl. For a business centered around tranquility and healing I have only one word left for Janet. KARMA.