The product and installer were good, but that's about where it ended. At install there was a mysterious $375 on our bill with no explanation. I had to drive over to show him my original invoice because they don't keep any records digitally. Then they tried to get me to split the difference between what I agreed to pay and what they tacked on. Turned out their salesperson couldn't do math properly. Reviews on other sites tell me that I'm not alone in these experiences as well.
Also, when our blinds failed to come in on time and the company didn't know where they were no one bothered to call us. When I called them to find out what happened and request I be kept up to date on my delayed order I was told " if I called everyone all day I wouldn't get any work done." Customer service SHOULD be part of your job.
All in all, my blinds look nice. They really need to improve some core business processes though. I wouldn't use them again, and would suggest others avoid the headaches I had.