Not too bad of an experience. Arrived 7 pm Friday. One staff at counter with a short line of fewer than 5 customers. She tried to upsell the insurance etc which I declined. She became a bit feisty after that. Outdoor attendant told me to "pick any car in these two rows". I picked on that wasn't ready but it escaped her rush and was detected only at the exit shack. Had to get a second car. All went well after that. Make sure to KEP YOUR FUEL RECEIPT!