For a downtown hotel, it isn't bad, they've got elevators for guests where instead if just pressing up or down, you type in your floor and the elevator screen will tell you which letter elevator you have to wait... This eliminates having too many people in one elevator... The rooms were nice, from the guest side its pretty decent.... Casino floor is kinda dark and musky and also and the biggest peeve i have against this hotel is that you have to go through 7 floors of winding tight turns that barely accommodate 2 cars for you to get to self parking area... Almost as tho they are discouraging self parking... And don't tell me they did that to accommodate people who aren't just guests who want to valet cause 7 floors is plenty enough not to mention there was barely any cars parked at the valet levels on MLK weekend... all in all, bit bad not good, you get what you pay for, you don't feel like you got ripped off but you don't necessarily feel like you won neither...