I'd like to amend my previous review. I usually love this place despite a wait at the line and sometimes slow service.
At my last visit, myself and two other diners placed our order. As we waited for our food we watched the bus boy bring the same plates to the table beside us with the patrons claiming that it was theirs. I thought it was just a coincidence at first until we noticed that the other members of their party didn't get their food. We flagged to our server about the alleged mix up and within that time, three different individuals had gone up to the other table to apologize for the mix up. The server came up to confirm that the mix up did happen, and we said that nobody had come up to us to apologize. Afterwards, the manager came and made excuse after excuse about how he couldn't keep an eye on everything. But that's your job as a manager- to manage. In the meantime that we're waiting for our food, the other table who claimed our food got their actual orders and we were still waiting. First, who claims food that they didn't order??!! Second, the manager offered us desserts and I said we didn't want any- so I asked for comps. He said that it "may be difficult" to comp but he would see what he would do. After we finally got our food- about 50 minutes after we sat down- he came back to say that we were comped. At least we were treated properly- because no good self-respecting restaurant should expect guests to pay for a meal that came unapologetically late. Two stars for effort and still-tasty malfalde. Zero stars for useless bus boys.