This place is located in the Market District of downtown Pittsburgh. First of all, when you walk in the smell of gourmet coffee is delicious! They sell gourmet coffees and teas as well as extras like honey that is specifically for tea, rare candies and I believe cigars.
This also serves as a small coffee house and roasting facility. Just to give you an idea of what the patrons think, it's located right across the plaza from the local Starbucks and the line was longer here than Starbucks! Surprising.
The inside of the shop is clean and well organized. You definitely don't mind waiting in line in a room that smells this good! The staff seemed relatively well informed and courteous. I can't speak to how well trained they are because I didn't have them prepare me a drink. I had gone to Starbucks.