Scheduling was EZ--called on Monday and got a Wednesday appointment in the 9-11 AM window. Justin arrived promptly just after 9; he was at work cleaning the carpet and 2 loveseats within minutes. Neither had been cleaned for probably 7-8 years (!), and all of the newsprint, cat dust, and miscellaneous odds and ends of stain have disappeared. Everything about this experience was pleasant and professional, and we are thrilled with the results. Elite's business card is a keeper.