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  • By far the worst experience ever. Un friendly staff needs to be trained again. I ended up having to get dinner somewhere else! We ordered 2 pick 2 meals and a cookie. We used the order kiosk. While waiting for our food we noticed the food was getting backed up because the person delivering food seemed confused and was moving very slow. I saw our order so I got up from our table and retrieved it. The cookie was missing so I asked for it. I was then told by a not so friendly worker they were out of the type of cookie we ordered and that I should pick a new kind. Then when I got to the table I noticed my sandwich was wrong. I ordered the vegetarian sandwich with no tomatoes, no lettuce and add spinach. I noticed it had lettuce so I brought it back and they informed me they were out of spinach and that's why it had lettuce. So I go back to my table and that's when I realized it was KALE not lettuce. I was so frustrated at this point that I brought it back and spoke to who I thought was a manager and shared my frustrations. She said she needed my card to give me a refund so I said I was going to eat my soup and then I would bring it to her. I went and sat down with my mom and as I put my spoon in my mouth Angel ran over saying "I need your card". I literally can't find the words to express how rude and inappropriate it was for her to do that. I told her I was going to finish my soup and then I would come get her. When I was done I went to get her and she couldn't be found so the actual manager helped me. I didn't feel like she really even cared or truly felt bad about my horrible experience. I will never return to this location. I honestly wish it was still paradise bakery. I will be letting everyone I know that this location has horrible customer service and untrained associates that make choices about your order without consulting you. The management really needs to be more approachable and actually show genuine care for their patrons.
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