i went in because it seemed a good price for highlights and a re-dye to natural colour for base. He put white brassy streaks everywhere BUT where I wanted them. The base colour was MUCH darker and differently toned than natural colour - brown not ash and when I said i had asked for highlights primarily around my face to frame it - he said, no that is wrong. this is perfect. This is beautiful. I insisted an repeated that I had asked for it initially and he dismissed me saying this was better and that would be terrible. So now my hair is ugly and and fried. I went in for a Gisele ombre look and came out looking like Dufferin Mall Cougar Trash. Awful. I don't even know what to do know but maybe cut it off. I wanted to cry.