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  • 11/16/2016. This review is for the person I spoke with in the service department this morning. To bad I didn't get your name but I will find out and have it updated to this review. Ok. So I just brought my husband A 2016 Kia Soul. Beautiful car he loves it. Got it about 7 months ago. Anyway it's time for its first service. So my husband called made an appointment yesterday (Tuesday) for Thursday and was told it was going to be 79.00. I thought that was expensive for an oil change so I called them back this morning and spoke to some rude person who gave me attitude right off the bat. All I wanted to know was why am I being charged 79.00 dollars for an oil change when your service special says 32.00. Before I could even finish asking the question he jumps down my throat "WELL YOUR PAYING 79.00 DOLLARS BECAUSE ITS YOUR CARS FIRST SERVICE AND WE HAVE TO OIL THIS AND CHECK THAT AND DO THIS AND BLAH BLAH BLAH". Then he says "BUT ITS YOUR CAR SO IF YOU JUST WANT AN OIL CHANGE THEN THATS WHAT WE WILL DO". I said sir I'm calling because I just wanted to know what was the difference between 32.00 dollar service and a 79.00 dollar service. No need to have an attitude. I then thanked him for his time and hung up on him. This person should not be allowed to take customer service calls. I found this to be very unprofessional and kinda condescending. I will have my husband take his car there to be serviced because it's close to where he works and the appointment was made for when he gets off work. But from this point on I will be dealing with another more "CUSTOMER" friendly Kia service department. I WILL not be doing business ever again at this service department.
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