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| - I live nearby and the 2 star rating is based on 10+ visits. Most unfavorable experience is with their waiters. I tip them regular base 15% and I expect much better service. I won't be their place anymore.
Things I have experienced with this place:
1) Go there lunch time around 1:30 PM for three times on week days, wait 5-10 min for waiter came to ask what to eat today, wait another 30+ min for the noodle while the restaurant is only 70% full.
2) Go there 8:00PM later for four to five times on week days, speed is normal, wait 15min and get the dish. I order same noodle same size, they actually put less things than they did in lunch time, politely point out that to their waiter and they say they just put less soup and it looks 'less'. Highly suspecting they are kinda run out noodles and meats and don't want make new before they close door.
3) One time when I found there are too little soup for train size - large size bowl and my large size looks no difference with friend's just right - mid size bowl, I ask waiter add soup and guess what? Waiter told me extra soup (refill soup) is charged. I can not believe they just say it... Totally out of my expectation
4) Another time I was in at lunch peak, I and my friends, four people, their waiter arranged two other guests came in later than us order first and let us wait. No excuse, there are a lot of table available at the time. Waiters not professional.
[JUST ABOUT FOOD]:
Food itself is good. Above medium around Pho noodle restaurants I have visited at Chicago, DC, Denver and Charlotte.
[ADVICE TO MANAGER]:
Hire more waiter and chef for peak hours.
Train your waiter to be professional.
Treat your customer fair, okay?
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