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| - I was looking for a quaint place to take my mother for mother's day along with my daughter that might also be able to handle my food sensitivities. Jewel's looked like it would tick each box. I called and made our reservation for 3 at 11:30 am outside knowing that the weather would be perfect. I also asked if they would be able to provide me with any vegan options and the person I spoke to on the phone said they could speak to the kitchen and make sure they had either waffles or pancakes available for me. I asked for waffles and asked if my special mother's day cupcake could be vegan as well. She said that was no problem and promised me she would make a note of it for the kitchen.
The day came and we were running a bit behind due to the fact that traffic was pretty much a slow crawl all the way to the restaurant. I called and they said that would be no problem at all. We finally arrived and were told to wait a few minutes while they cleared off our table. No problem. Once we were taken to our table, however, we knew this wasn't going to work out. The table was barely big enough for two, let alone three with food, drinks and mother's day memorabilia. We asked for a bit bigger of a table and they told us they could not accommodate us right away, but we would have to wait 10 more minutes for a table to be available. A bit put off, we agreed to wait and sat in front of the restaurant until they were able to find a table that would work after they assured us the wait would be worth it. Finally they led us inside to a table only slightly bigger than before, but with booth space on one side which we would be able to put bags, purses, etc on. We said this would be fine and we sat down and waited. And waited.
When no one showed up to take our drink order or food order we finally realized that we had to go stand in the ever growing line to put in our order for food since no one initially felt the need to share this important bit of information when we were seated.
There was only one person taking orders and making drinks and the line was long. It was mother's day after all. I waited in line for what seemed like forever until someone got the attention of another person in the kitchen who finally opened up a second register. I was appalled at the extreme lack of service up until this point, and starving.
I finally make it up to put in our order and I begin by asking if the vegan waffles were available. The lady behind the counter looks confused and begins asking almost every one of the cooks if there are any vegan waffles available. All I see is one shake of the head after another. Finally, one of them looks at me and says "we don't have a special vegan waffle maker." Confused I tell them I don't need anything separate from a normal waffle maker, I am just not able to have eggs or milk. They stare at me for a moment and finally say that they can, but it will take an additional 20 minutes for them to make special vegan waffles for me. After being assured that they would have them available and ready for me, I was very put off. This is not at all how I imagined my perfect mother's day brunch to go. I decide to endure my intestinal problems due to the fact that I was beyond starving at this point. I order for the three of us and (thankfully) discovered they did, at least have a vegan cupcake for me to enjoy. I return to sit down and we begin the long wait for our food to be ready.
Again, after what seems like forever, the food arrives and it was not at all worth the wait, the hassle or the unkempt promises. The bacon was cold and the rest of the food was lukewarm at best. The cupcake was good, but for that to be the only part of the mother's day that was memorable is saying something about Jewel's Cafe portion. The place was so crowded that we could barely move around and by the time we were done the entire table was full of trash, plates and drink cups. Only once did someone come by to ask if we needed something so we could get a refill on our coffee.
In conclusion, as a bakery with gluten free and vegan options I imagine this place could be pretty good and possibly for lunch on a weekday, but steer clear of this place if you are looking for a memorable mother's day or any other holiday experience. They are obviously not equipped to handle as big of a crowd as they had. We will not be returning. Not ever.
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