Placed an order online for 2 burgers. 1 Whisky River and 1 Veggie. My husband picked up the order and went out to the car. He then spent a few minutes in the parking lot (this matters to the rest of the situation) organizing the bag because the meals were thrown in haphazardly. When he got home we discovered my burger box said veggie on it (I don't eat meat) but actually contained a bacon cheeseburger. I called the store and asked for the manager since we weren't going today for a replacement and I just wanted a credit back for the food that was going in the trash. Manager agreed to the credit but argued with me about the name of the burger I was given, I asked if what it was mattered what it's called since he's acknowledging it's not the veggie burger I ordered? He then claimed they knew about the error and tried to catch my husband before he left (he was in the parking lot in the curbside spot for a few minutes). They knew they made an error but made no attempt to call the number on the order.
I like Red Robin because their veggie burgers are good and I can sub out a veggie patty on other burgers, but being served food I can't eat makes it unlikely I'll be back.